Warranty & Support
Warranty & Repairs
Premium support for premium water systems. Waypoint products are built for dockside performance, marine use, and long-term reliability.
Limited Warranty Coverage
Waypoint Water Systems products are backed by limited warranty coverage against defects in materials and workmanship under normal intended use.
| Product Category | Warranty Coverage |
|---|---|
| Portable Water Softeners | 2-Year Limited Warranty |
| Filtration System Frames & Housings | 2-Year Limited Warranty |
| Plumbing Components, Fittings & Accessories | 1-Year Limited Warranty |
| Filters, DI Resin & Consumable Media | Not Covered |
What Is Covered
Manufacturing defects, material defects, and workmanship issues under normal intended use.
What Is Not Covered
Consumables, misuse, freeze damage, improper installation, unauthorized modifications, cosmetic wear, or normal wear and tear.
Repairs & Technical Support
Many issues can be resolved quickly through troubleshooting with our support team. If your system requires service, our team will help determine the best next step.
- Product troubleshooting
- Replacement part guidance
- Warranty claim review
- Repair support when needed
Before Contacting Support
To help us resolve your request quickly, please include the following information when reaching out:
- Full name
- Order number or proof of purchase
- Product model
- Description of the issue
- Photos or videos if available
Full warranty terms, care requirements, and operating instructions are included with your product documentation and owner manual.
Need Support?
Our team is here to help with warranty questions, repair support, and product troubleshooting.
Contact Support